Shipping policy

Shipping Policy

All orders are processed within three business days. Digital purchases are immediately accessible through the link on the payment confirmation page, which is sent via email as well. Please do not hesitate to contact us should any issues arise. 

Shipments and deliveries will occur on both weekdays and weekends, but not on holidays. COVID-19 has caused delays, which will unfortunately result in longer shipping times, especially for international orders. If you haven't received your order after three weeks, let us know and we will help you however we can. Any changes will be communicated to customers via email. 

Shipping rates and delivery estimates: shipping charges for your order will be calculated and displayed at checkout, based on the products in your purchase. Customers in the Greater Toronto Area are eligible for free local delivery with a minimum order of $30. 

Shipment Confirmation

You will receive confirmation for your order through email soon after your purchase. We will send an email when your order has been shipped as well. 

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If your order arrives damaged, please contact us and we will do whatever we can to help you. 

Returns Policy

Digital products and workbooks are not returnable. However, we offer returns on all other physical products. If you are not satisfied with a product, please contact us so that we can help, or process a return/exchange. The customer is responsible for the cost of shipping a return or exchange. A full refund (excluding shipping) can be made for a return. 

For more information, email adagiolettering@gmail.com